Privacy Policy

1. Information We Collect

Personal Information

When you use our platform, we may collect:

• Name and contact details (email, phone number)
• Property transaction details you provide in enquiries
• Communication preferences
• Account information for registered users

Technical Information

• IP address and browser information
• Pages visited and time spent on our platform
• Device and operating system information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Connect you with appropriate conveyancing professionals
• Process and forward your enquiries to selected conveyancers
• Improve our platform and user experience
• Send important updates about our services
• Comply with legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information with service providers who assist in operating our platform, subject to confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures

5. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint about our privacy practices

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our platform. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Enquiry information is typically retained for 7 years in accordance with legal requirements.

8. Third-Party Links

Our platform may contain links to conveyancer websites and other third-party sites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.